Are you investing valuable hours in administrative tasks rather than focusing on expanding your practice? Do invoicing deadlines occasionally slip through the cracks? Managing emails and transcribing handwritten or audio notes proving to be a challenge? If you've nodded along to any of these questions, you've found the solution you need! I'm here to optimise and streamline your private practice, ensuring you can dedicate your time and energy to what truly matters – the growth and success of your practice.

With over 5 years of dedicated clinical administrative experience in the mental health field and a solid background encompassing more than 8 years in office management, I bring a wealth of expertise to the table. By choosing me as your virtual assistant, you are entrusting your practice to seasoned hands. Rest assured, I am well-equipped to efficiently manage the intricacies of clinical administration, ensuring the smooth operation of your practice.

I currently work at Nightingale Hospital, in which I overseeing all  outpatient referrals, I actively manage various responsibilities to ensure a smooth and efficient process. This includes triaging self-referred patients. When patients are referred for outpatient therapy, I play a pivotal role in identifying suitable therapists based on their specific requirements. This involves a nuanced understanding of therapist expertise, patient profiles, and the therapeutic modalities that best meet individual needs.

Additionally, I take an active role in inducting new therapists, ensuring seamless integration into the team and familiarisation with our processes and standards. This contributes to a cohesive and collaborative working environment, enhancing overall team efficiency.

Furthermore, I am responsible for managing room bookings for therapists, involving coordination of schedules, optimisation of room utilisation, and ensuring therapists have the necessary resources to provide quality care to their patients.

Through these ongoing efforts, I continue to contribute to the streamlined management of outpatient referrals and play a key role in fostering a patient-centred, collaborative, and efficient therapeutic environment.

I have also previously worked at Moving Minds, where I successfully managed a small team of 8-10 clinical administrators. I served as the initial point of contact for administrative queries and handled escalations effectively. Leading monthly admin team meetings, I fostered open communication and ensured alignment with organisational goals. Throughout my experience, I oversaw the database and managed the clinical governance of over 4000 clinicians. This involved a meticulous approach to maintain accuracy, compliance, and smooth operations within the clinical framework. I played a pivotal role in implementing strategic changes aimed at enhancing the efficacy of the admin hub. Whether streamlining processes, optimising workflows, or introducing innovative solutions, my focus was on creating an environment that not only met current needs but also positioned the team for future success. 

My time at Moving Minds allowed me to refine my leadership skills, deepen my understanding of clinical administration, and showcase a proactive approach to improving operational efficiency.

I take client confidentiality very seriously and have strict policies (read my privacy policy) in place to protect my clients' privacy. All personal information and sensitive data are stored securely and only accessed on a need-to-know basis.

Included with my invoice is a detailed time log showing all administrative services provided. Any unused hours can be rolled over to the next month. 

Invoice cycles run from the 15th to the 15th of each month. Payment is due by 23:59 on the last Friday of the month. In the event that payment is not received by this deadline, your contract will be temporarily frozen for one week. During this freeze period, services will be temporarily suspended until payment is made. If payment is not received within the specified timeframe, your contract will be subject to termination. 

Presently, my services are exclusively tailored to provide clinical administrative support. Personal administrative services are not within the scope of my current offerings. I am committed to delivering specialised assistance that enhances the efficiency and success of your clinical operations.

I do have Professional Indemnity insurance coverage 

My current working hours are from 6am - 8am and 6pm - 9pm on the weekdays and 9am - 6pm on the weekends.